China’s Call Center Revenue to Reach 10bn RBM in 2010
October 20, 2009 – 10:37 pmThe Chinese call center industry is predicted to have a revenue of CNY 10 billion in 2010, according to Mr. Wang Jun, chief engineer of the government and enterprise customer division of China Telecom Corporation Ltd., one of the nation’s Big Three telecommunications carriers, at the China Call Center Industry Summit in Beijing on October 15.
The industry is expected to reach a 20% growth next year. The size of the call center outsourcing service market will rise to USD 20 billion in the Asia Pacific region in 2011.
Currently, China’s call center outsourcing services weighted towards Japan and South Korea markets, due to similar culture and language roots.
One Response to “China’s Call Center Revenue to Reach 10bn RBM in 2010”
It is indeed a good market, especially for the people who are venturing into this kind of business. I am sure that in the next few more years, there will be a strong ground for this kind of market. Thanks for sharing this post.
By inbound call centers on Feb 8, 2010